Policies and Expectations

Last update: September 2011

CJSmusic is committed to serving you with included free IT support with all online music lessons, quick response for all inquires and The Best Class Guarantee.

Below you will find our policies and expectations for our music lessons. Also, you will find our simple terms for The Best Class Guarantee. Lastly, you will find our privacy policy at the bottom of this page.

Do you have a question or comment about our policies and expectations? Sing us a tune by contacting CJSmusic.


Music Lessons

Practice, Practice, Practice!

Every student will be required to practice a minimum amount of time each week. It is understandable that each student has different needs and this will be discussed during the first lesson. The key to successful music study is consistency and that means following a daily practice routine. Generally, students are required to practice at least 30 minutes per day.

Books and Required Materials

All students must purchase a diction book (staff paper in a binder is fine) and a pencil with eraser. We recommend you purchase a metronome, but free online versions are available. A method book will be chosen for the student during the first lesson. It will be expected that the student purchase the required book before the second lesson.

Exams and Festivals

It is the responsibility of the student to register for their exam or festival event. Students must notify the teacher of their intention to participate in either of these events as early as possible. We are available to answer any questions about exams or festivals. Teacher numbers for examinations will be made available upon request.

Attendance

As with any educational endeavor, full attendance is expected. This means the student should arrive prepared to learn. In the case of guitar lessons, the instrument should be tuned and ready to play when the lesson begins. In addition, students should arrive to lessons well rested and on a full stomach.

Late/Absence Policy

Students are expected to arrive on time for lessons. If you are running late, please call to inform the teacher as a courtesy; however, lesson time will be reduced. Any student ten (10) minutes late will be considered absent and will not be refunded the lesson fee.

If you are going to miss a lesson for any reason, it is asked that at least twenty-four (24) hours notice be given. Lessons missed by the student will not be made up. At times, lessons may need to be rescheduled by CJSmusic and will be made up at a future date convenient to the student and teacher.

Holidays

Holidays are just that and lessons are not booked on these days. If deemed appropriate, winter and spring breaks will be used to make up lessons missed by the teacher and may also be used for the student to take extra lessons.

Payment and Lesson Fees

Payments are to be made before lessons begin. Cash or cheque may be used to make payments for in person lessons only. Make cheques payable to Jordan Stevens. A fee of $50.00 will be charged to you for an NSF cheque.

For all lessons taken online payments must be processed through our Web site at cjsmusic.ca. All prices are quoted in Canadian funds.

Internet Usage and Bandwidth Saving

In order to have the highest quality experience we require that you please check that all Peer-to-Peer (P2P) file sharing programs are not running while taking your lesson and that you stop all downloads occurring in the background. This includes the use of Xbox or other multi-player games and systems on your network.

Package Price Policies

All packages must be paid for in advanced. Some packages can be paid for through an installment plan.

Packages of ten (10) lessons will be valid for fifteen (15) weeks after purchase. Packages of twenty-five (25) lessons will be valid for eight (8) months. All packages are non-transferable and cannot be resold. Lessons left over after the validity period will not be refunded. This is to ensure that students are progressing properly and yet it still gives you flexibility not to have to take a lesson every week.


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Best Class Guarantee

If you are a paying student for either our online music lessons or our in home music lessons, you are entitled to our Best Class Guarantee.

The Best Class Guarantee works like this. If after three (3) lessons you are not satisfied for any reason with your music lessons we will return 100% of your music lesson fees.

Redemption of our guarantee is simple. Just let us know in writing before the end of your third class that you are leaving the studio, explaining the reason(s) for your dissatisfaction and that you would like your money back.

Note: This guarantee is only available for new students and must be redeemed within 30 days of your trial lesson. This guarantee is not available to single lesson or "a la carte" lesson purchases.

Encore Bonus

Everyone loves an encore

At the end of a year or a package of lessons we'll be sending you a comment card to fill out. When you return the card to us we'll credit your account with a free lesson or two. See the chart below to find out how many lessons you could be credited for.

The credits work like this


Basically, the longer you stay with us the more power to you. We want to keep you happy and we hope by listening to your ideas we'll do just that.

Note: This program is not available for single lesson or "A la Carte" purchases.


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Privacy Policy

Your privacy is important to us and to be honest spam is annoying. We will not sell, rent or give your information to anyone outside of CJSmusic without your prior consent, except where required by law. Simple isn't it?

Cookies and Advertising

We are currently using third party vendors, including Google, to display ads on the internet. Part of this involves setting a cookie on your computer. Cookies are small data files that allow us to track you anonymously. In no way do we use cookies to identify you personally. These cookies help us through third party vendors, including Google, to serve ads based on a user's prior visits to the CJSmusic web site. You might find this annoying or just plain creepy. If you do please visit the Google ad opt-out page.

Again we will never sell, rent or give your information to anyone outside of CJSmusic without your prior consent, except where required by law.


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